Crumbs Terms of Use

Last updated and effective date: 11/08/2026

1. Introduction

1.1 What Crumbs does

eyeo GmbH (“eyeo,” “we,” “us,” or “our”) builds products under the Crumbs brand — for example, the Crumbs iOS and Android apps (the “Products” or “Services”). Crumbs blocks trackers and domains known to spread malware, so it can disable tracking and stop known malware domains from loading. Some Crumbs Products may also measure how well ads are performing, or show more relevant ads — always in a privacy-conscious way. You can find more details about our Products here.

1.2 These Terms apply when you use Crumbs

These Terms of Use (the “Terms”) apply whenever you use our Products. By downloading a Product, you’re confirming that you’ve read these Terms and agree to be legally bound by them. If you don’t agree, please don’t download the Products — and if you already have, please uninstall them.

1.3 Your privacy

We collect and process some personal data to make Crumbs secure, efficient, and easy to use. Our Privacy Policy explains exactly what we collect and how we use it.

1.4 Who we are

“eyeo,” “we,” “us,” and “our” mean eyeo GmbH, Kunibertsgasse 10, 50668 Cologne, Germany (Local Court Cologne HRB 73508; VAT ID: DE279292414), represented by managing director Till Faida. You can reach us at info@eyeo.com.

1.5 If we update these Terms

We may change these Terms from time to time, and we’ll post any updated version on this page. Where the law requires it, we’ll also give you advance notice of the date new Terms take effect — for example, through a notice in the Crumbs Products or another method we choose. If you don’t object to the new Terms, you’ll be considered to have agreed to them as of that effective date.

1.6 You must be 16 or older

You need to be at least 16 to use the Products. By using them, you’re confirming that you meet this requirement.

2. License

2.1 Your license to use Crumbs

As long as you follow these Terms, we grant you a license to download, install, and use one copy of a Crumbs Product. This license is:

• Personal — for your own, non-commercial use only
• Limited — only on a compatible device you own or control, and only as this license allows or requires
• Revocable — we can end it if you don’t follow these Terms or you uninstall our Product
• Non-exclusive — we’re giving you permission to use Crumbs, but we’re also free to give that same permission to anyone else. It doesn’t mean you’re the only one with access, or that we’re giving up any rights by letting you use it.
• Non-transferable — you can’t sell, sublicense, assign, or hand it off to anyone else

2.2 Crumbs is licensed to you, not sold

When you install a Crumbs Product, you’re receiving a license to use it — you’re not buying it, and you don’t own any part of it. This license doesn’t give you any rights beyond what’s stated in these Terms. We and our licensors keep all right, title, and interest in the Crumbs Product, including all copyrights, trademarks, and other intellectual property. Any right we haven’t expressly given or waived here, we keep.

2.3 If you share feedback with us

You’re welcome — but never required — to send us suggestions, ideas, or other feedback about the Products (“Feedback”). If you do, you’re giving us and our affiliates a permanent, worldwide, irrevocable right to use that Feedback however we want, with no payment or reporting obligation owed to you.

3. If something isn’t working right

Except for any rights you have that can’t be waived by law, the Products are provided “as is” and “as available.” That means, for example, they may not be available during maintenance, a power outage, or an internet service interruption.

You use the Products at your own risk. We don’t promise that they’ll meet your specific needs, or that they’ll run uninterrupted, on time, securely, or error-free. In particular, we don’t promise that every tracker or domain that spreads malware will be blocked.

The filters in the Products may sometimes block content that isn’t actually a problem. This is an unwanted side effect we can’t fully avoid.

If you spot an error, or something gets blocked that shouldn’t be, please email support@crumbs.com. It helps us make the Products better.

4. Limits on our liability

4.1 When we’re liable

We’re only liable for damages caused by an intentional or grossly negligent breach of duty by us, our legal representatives, or people acting on our behalf. The exceptions to this are: damages arising from injury to life, body, or health, and breaches of “essential contractual obligations” (sometimes called cardinal obligations) — those obligations whose fulfillment is necessary to achieve the objective of the contract.

4.2 Ordinary negligence and essential obligations

If we breach an essential contractual obligation through ordinary negligence, our liability is limited to damages that were foreseeable and typical for this kind of contract — unless your claim involves injury to life, body, or health.

4.3 These limits also cover our people

The limits in Sections 4.1 and 4.2 also protect eyeo’s legal representatives, employees, and people acting on our behalf, if a claim is brought directly against them.

4.4 When these limits don’t apply

The limits in Sections 4.1 and 4.2 don’t apply if: we’ve given a guarantee about the quality of the Services; we’ve fraudulently concealed a defect in the Services; or you and we have a separate written agreement about the quality of the Services.

5. Resolving disputes

The European Commission provides a platform for online dispute resolution, which you can find at https://ec.europa.eu/consumers/odr. To be upfront: eyeo GmbH doesn’t take part in dispute proceedings before a consumer arbitration board, and we’re not legally required to.

6. A few other important things

6.1 Governing law

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. If your habitual residence, at the time you downloaded the Products, is somewhere that legally requires its own laws to apply instead, those laws will govern.

6.2 No side agreements

These Terms are the full agreement between us — there are no verbal side agreements or additions. Any changes or additions must be in writing and signed by an authorized representative of each of us to count. Even waiving this writing requirement must itself be in writing.

6.3 Forces beyond our control

If something outside our reasonable control stops us from providing the Services as these Terms describe (a “Force Majeure Event”), we won’t be considered in breach of these Terms to the extent and for the duration of that event.

6.4 If one part doesn’t hold up

If any provision of these Terms is or turns out to be invalid, the rest of the Terms remain valid and in effect.